Below are your support opening hours over this Christmas period:
We will be monitoring servers over the Christmas period as we would normally do, but as an higher tier customer you also benefit from out of hours emergency support by calling your designated Account Manager contact telephone number or 0333 011 7898.
Emergency support is to be only used in the event of your site being offline or unable to take payments. All other queries will be dealt with by your Account Manager during normal office hours.
On behalf of the entire team here at EKM, I'd like to wish you a Merry Christmas and a Happy New Year.