EKM does not offer FTP (File Transfer Protocol) access. You may only upload images and flash files via the web interface itself.
This is because in most cases you do not actually need FTP access in order to use your online shop. Any files that you do need to upload can be uploaded through the interface itself and also through the Import/Export System.
For example, if you need to bulk upload several images you can make use of the Import/Export System to bulk upload your products and their related images which can be uploaded elsewhere on the internet and EKM will automatically download the images over the internet.
If you need an area to upload certain files which are not supported by EKM such as large movie files, pdf documents for example, then we are able to set you up with a separate hosting account which has FTP access. You can then upload your files to this space and link to them via your EKM account.