This aim of this guide is to help set up ekmMail on an Android smartphone. This steps shown are only an approximation of what you will see when setting up your mail account. While we hope you find this guide useful, you may need to contact the manufacturer/vendor of your phone for further setup assistance.
What you will need:
-Correct Username and Password information
-Access to the smartphone your are trying to set up
-An internet connection over mobile broadband/WiFi
Setting up the mail account:
1. The first step is to open the Settings menu on your Android phone. The example being used here is a Samsung Galaxy S4, so don't worry if they layout is different on your phone, it should still be similar. Click into Accounts.
2. As well as listing any accounts that you already have on your phone, you should also see the Add account option, which we can click on.
3. Select the E-mail option from the list and it will then bring up the Set up email screen.
4. This is the first screen that asks for any information, which is your E-mail address and account password. For some well-known services that are always set up in a certain way, such as GMail or Outlook, this information can be sufficient to set up your account. As the ekmMail service is bespoke, however, we'll need to add a little more information. Click 'Manual set up' to continue to the What type of account? page.
5. On this page you are asked what type of mail account that you would like to use. The ekmMail platform supports both POP and IMAP, but not 'ActiveSync'. If you're not sure which type of account you'd like to set up, you can check out this guide on 'POP or IMAP?'. In terms of set up, there isn't much difference, so we'll explain them both as we move on to the Incoming server settings screen.
IMAP Server Settings:
POP Server Settings:
The POP/IMAP server is always "mail.yourdomain.tld". In this example, the domain name is "danstestplatform.co.uk", so the mail server address is mail.danstestplatform.co.uk, and if the domain was ekm.com, it would be "mail.ekm.com".
As you can see, both screens are very similar. The main difference is that the port for POP is 110, while for IMAP it is 143. These should be entered as standard.
5. Another difference for POP is that you get the option Delete email from the server. If storage space is at a premium, or you don't want to have to manually delete mail from the server, you can set your phone to do this for you at different intervals. On the IMAP set up, you may also get the option to enter an IMAP Prefix, however this is not required for ekmMail. Confirming these details brings us to the Outgoing server settings.
Regardless of the type of incoming mail, outgoing mail is always SMTP. Some mail outgoing mail servers, mostly those provided by ISP's (Internet Service Providers), don't ask for login details to send mail. For ekmMail, the outgoing server always requires authentication, which is the same username and password as for the incoming mail. The security type is None and the port is 25 as standard.
Note: If you are able to receive mail without problems, but are unable to send mail, try setting the port to 366. This is because ISP's sometimes restrict mail from being sent on port 25.
IMAP Account Preferences:
POP Account Preferences:
6. Again, the Account Options pages are very similar, with only some minor changes in terms of how much mail is displayed and how attachments are downloaded on IMAP accounts.
Finally, we have the account description page. The page allows you to name the mailbox for your own reference (Home, Work, Sales etc.) and also choose the name that appears in the From field when your recipients read the mail you send them.
From here, the mail account is set up and you'll be able to access it through the Email app.
- Incorrect User details - The most common reason that mail accounts don't set up correctly. If you aren't sure of your details, give the support team a call and we'll be able clarify these with you.
- Phone/Internet Issues - Sometimes issues with your smartphone or internet connection can cause issues. If you are certain that your login details are correct, try logging into webmail with them (webmail can be accessed by visiting the mail.ekmsystems.co.uk in a browser window). If webmail works, it means your account is working, but there may be an issue with your phone that your vendor/manufacturer can help you with. If you aren't able to access any webpage at all, this is likely to be due to the lack of an internet connection.
- Guide Inconsistencies - While every effort has been made to make this guide as inclusive as possible the information provided is based on the setup of a specific operating system (Android KitKat) on a specific Smartphone (Samsung Galaxy S4). Your phone may have more or less options than the ones displayed here. In this case, you may be best positioned to take a look at the ekmMail Server Settings and provide your vendor/manufacturer with our server details.