Here we will show you how to set up ekmMail on your iPhone. Although this may vary based on the manufacturers modifications, here is what you will need:
- Correct Username and Password information
- Access to the smartphone your are trying to set up
- An internet connection over mobile broadband/WiFi
Setting up the mail account:
1. The first step is to open the Settings menu on your iPhone. The example being used here is an iPhone 4S on iOS 8. Click into Mail, Contacts, Calendars.
2. As well as listing any accounts that you already have on your phone, you should also see the Add Account option, which you can select.
3. For some well-known services that are always setup in a certain way, such as GMail or Outlook, there are preset options that can be sufficient to setup your account. As the ekmMail service is bespoke, however, we'll need to add a little more information. Select the Other option from the list.
4. Select the Add Mail Account option from the list and it will then bring up the New Account screen.
5. This is the first screen that asks for any information, which is your E-mail address and account password. You can also add a description of your mail account for your own reference, such as work or sales, for example. You can also choose which type of mail account you'd like to set up; IMAP or POP. If you're not sure which type of account you'd like to set up, you can check out this guide on 'POP or IMAP?'. Clicking Next takes you to the Incoming Mail Server section.
The POP/IMAP server is always "mail.yourdomain.tld". In this example, the domain name is "danstestplatform.co.uk", so the mail server address is "mail.danstestplatform.co.uk", and if the domain were ekm.com, it would be "mail.ekm.com".
6. Your username is usually your E-mail address, but this can be confirmed, along with your password either in your ekmDomains account or by contacting our support team. Clicking Next again displays the Outgoing Mail Server screen.
7. As you can see, the details in the Outgoing Mail Server settings are exactly the same as those in the Incoming Mail Server settings. Clicking Next brings us to the Verifying screen, which gives us a summary of the details we've entered while checking them with the ekmMail server. Once the check has completed, we'll be presented with the following message:
8. The ekmMail platform does not use SSL (Secure Sockets Layer), so you would select Yes here to try setting up the account without it. Finally, we get the last configuration screen:
Don't worry about this warning; it's just because the server reports to be "mail.ekmsystems.co.uk", but you'll be connecting to it using your domain name. Click Continue to complete the setup.
Once set up, you can send and receive mail from the Mail app on your phone.
- Incorrect User details - The most common reason that mail accounts don't set up correctly. If you aren't sure of your details, give the support team a call and we'll be able clarify these with you.
- Phone/Internet Issues - Sometimes issues with your smartphone or internet connection can cause issues. If you are certain that your login details are correct, try logging into webmail with them (webmail can be accessed by visiting the mail.ekmsystems.co.uk in a browser window). If webmail works, it means your account is working, but there may be an issue with your phone that your vendor/manufacturer can help you with. If you aren't able to access any webpage at all, this is likely to be due to the lack of an internet connection.
- Guide Inconsistencies - While every effort has been made to make this guide as inclusive as possible the information provided is based on the setup of a specific operating system (iOS 8) on a specific Smartphone (Apple iPhone 4S). Your phone may have more or less options than the ones displayed here. In this case, you may be best positioned to take a look at the ekmMail Server Settings and provide your vendor/manufacturer with our server details.