Here we will show you how to set up ekmMail through Mac Mail. To do this you will need:
-Correct Username and Password Information
-Access to Mac Mail.
-An internet connection over mobile broadband/WiFi
Setting up the mail account:
1. The first step once you've open Mail will depend on whether or not you already have a mail account set up. If you don't already have a mail account setup you will be prompted to setup one when Mail starts.
If you already have an account setup within Mail, you will need to go into the Account Settings to setup another. You can do this by clicking on Mail on the top bar and then clicking on Preferences.
From here, you can add the account by clicking on the Accounts tab and clicking on the '+' button underneath the already present account(s).
2. For some well-known services that are always setup in a certain way, such as GMail or Outlook, there are preset options that can be sufficient to setup your account. As the ekmMail service is bespoke, however, we'll need to add a little more information. Select Add Other Mail account from the list and we'll be asked for some user information.
3. All we need to enter to begin with is the Full Name, which is the name you'd like to show on E-mails you send (Joe Bloggs, or Sales etc), your E-mail address and your password (If you aren't sure about this you can reset it through your ekmDomains account or, if you don't have an ekmDomains account, calling into our support team).
Mail doesn't know the configuration for ekmMail so it advises is that the account must be configured manually. We can do this by clicking Next.
4. We will be then be asked to choose an account type and enter incoming server details. If you're not sure which type of account you'd like to set up, you can check out this guide on '
[more]If you're not sure which type of account you'd like to set up, you can check out this guide on 'POP or IMAP?'. This user guide focuses on IMAP, however, the setup for POP is not dissimilar.[/more]
The POP/IMAP server is always "mail.yourdomain.tld". In this example, the domain name is "danstestplatform.co.uk", so the mail server address is "mail.danstestplatform.co.uk", and if the domain were ekm.com, it would be "mail.ekm.com".
5. Your username is usually your E-mail address, but this can be confirmed, along with your password either in your ekmDomains account or by contacting our support team. Clicking Next again will cause a warning about the security certificate to appear.
The warning appears because the server we're connecting reports as 'mail.ekmsystems.co.uk' rather than the server address we specified, but it is safe to click Connect.
6. We will then be given the opportunity to enter outgoing mail server details. Mail suggests that the username and password information is optional as some services do not require them, but you will need them for ekmMail. Once ready, click Create.
The account should now be setup and mail (should you have any in your ekmMail account) should have appeared. If it hasn't, you may need to click on Get Mail.
7. While the account should now be ready to receive mail, there are still a few settings that we need to change for sending mail. To edit the account we've just created, we need to click on Mail -> Preferences and click into the 'Account' tab. (There are screenshots that demonstrate this in Step 1). Next, we need to click into the dropdown menu next to Outgoing Mail Server (SMTP) and select Edit SMTP Server List to bring up the Account information tab.
There shouldn't be any need to change any details here, although it may be good housekeeping to give the outgoing server a description for future reference. Clicking on the Advanced tab allows us to make some further configuration changes.
As standard, the Use default ports option will be selected. As Internet Service Providers in the UK continue to clamp down on sending E-mail over port 25 we recommend using port 366 instead. You'll also need to ensure that Use Secure Sockets Layer is not ticked. You can then click OK to bring it back to Accounts tab and then clicking on the red Close button to save the changes.
[remember]Should you need to you can also add an additional Outgoing Mail Server you can do so on this page by clicking on the '+' button underneath the list of existing servers.[/remember]
The mail account should now be set up and you can test that you are both able to send and received by sending an E-mail to yourself.
- Incorrect User details - The most common reason that mail accounts don't set up correctly. If you aren't sure of your details, give the support team a call and we'll be able clarify these with you.
- Device/Internet Issues - Sometimes issues with your Mac or internet connection can cause issues. If you are certain that your login details are correct, try logging into webmail with them (webmail can be accessed by visiting the mail.ekmsystems.co.uk in a browser window). If webmail works, it means your account is working, but there may be an issue with your phone that your vendor/manufacturer can help you with. If you aren't able to access any webpage at all, this is likely to be due to the lack of an internet connection.
- Guide Inconsistencies - While every effort has been made to make this guide as inclusive as possible, the information provided is based on the setup of a specific operating system (Mac OS Mavericks 10.9) using a specific application (Mac Mail version 7). You may have more or less options than the ones displayed here. In this case, you may be best positioned to take a look at the ekmMail Server Settings and provide your vendor/manufacturer with our server details.