[intro]Your next step is to create delivery methods that make up part of your checkout flow and ascertain how your customers will receive their orders. [/intro]
| Setting up your Delivery Methods | You need to set up your Delivery Methods to ensure you can ship completed orders to your customers. |
| Location Restrictions | Location Restrictions allow you to tailor your Delivery Methods around customers who may live in areas where it is slightly more expensive to ship Products to them, such as the Isle of Man, Jersey, the Scottish Highlands, Northern Ireland and Guernsey. |
| Country Groups | If you want to ship your Products to Europe and beyond, the process for setting up Delivery Methods is the same; however, before you begin, you will need to set up Country Groups, dependent on the prices given to you by your delivery/courier company. |
| Delivery Widgets on the Shopping Cart Page | Delivery widgets are an optional feature; they are a good way to display your shipping costs before the customer has entered the checkout flow and are handy for testing that your delivery methods have been configured correctly. |
| Delivery Slots | If you provide your own delivery service within a specific location for your customers, then you may find that Delivery Slots are very beneficial for your EKM online shop. |
| Delivery Options for Unusual Products | If you sell any products on your EKM online shop that have an unusual shape or weight and incur a small charge when they are shipped (for example, if the Product is delivered on a pallet), you will need to use this guide to learn how to apply the extra charge to the individual Product. |
| Offering Free Shipping and Reduced Shipping | Offering free or reduced shipping to your customers is good for encouraging sales; however, it's essential that this is set up correctly. This guide will explain how to offer reduced shipping according to the value of a customer's order. |
| How to set up a Click and Collect Delivery Method | When you have completed this Guide, you will have set up a ‘Click and Collect’ style Delivery Method, allowing your customers to collect their orders at your physical shop instead of shipping them to their addresses. |
| Packaging & Delivery | In this guide, you'll learn how your packaging and delivery of products are also an essential part of the customer experience and how this can be used to your advantage in terms of retaining customers. |
| Testing your Delivery Methods | When you have set up and configured all of your Delivery Methods, it's essential to test that they work correctly, as not testing them may potentially leave you or your customer out of pocket. This guide will explain how to check that your Delivery methods work correctly. |
[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question ask the EKM Team, join us in EKM Community. [/contact]